Customer reviews of Cattedown Trade Centre

By Tia L on 23 January 2019 | Purchase not verified

We bought a car at around £2.4k. Within less than 24hrs, multiple faults appeared. We returned the car to them to investigate and were given a courtesy car, which also had a fault!! We were messed around swapping courtesy cars a further 2 times, from a BMW to a Clio, then to a SAAB and ALL the cars had issues!! Turns out our car that we bought needed a new battery, gearbox, clutch and flywheel!!... Of course, we sought a full refund under the consumers rights act. Seems all they do is buy their cars at auctions, which one of them confirmed they do, and stick an MOT on it to sell!! Just completely avoid.

Reply from Cattedown Trade Centre on 25/01/19

Hi Tia Unfortunetley your vehicle did have issues which came to light soon after the sale. The fault was intermittant so the garage had the vehicle longer than both parties would have liked to fully diagnose the fault. Once the fault was diagnosed, the refund was issued promptly without any resistance from ourselves. We do not offer courtesy cars so as a gesture of good will we kindly let you use advertised stock, which customers enquired about. This led to the back and forth exchanges. We drove out to meet you to swap over cars without causing any disruption to you. Your claims that the other vehicles were faulty are completely inacurate and unfounded. The Saab, BMW and the Clio were sold without any complaints and positive reviews were left by the customers. Finally all of our vehicles undergo health checks prior to being advertised, it’s not just a simple case of “sticking an mot on it.” We put in huge amoumts of efforts to provide safe, good quality cars.

By Gareth W on 18 January 2019 | Purchase not verified

Friendly staff and very helpful will consider going back when I decided to change cars

By charlotte J on 31 August 2018 | Purchase not verified

These guys are fantastic! with a great laid back approach you can look at the cars in your own time and not be pressured into any cars! the decision is purely based on you. They go above and beyond to help you and they even delivered my car to me to make things easier. this is my first car but without a doubt i would go back there again. Honest and very trustworthy , Thanks again for my mini!

By Dave L on 20 August 2018 | Purchase not verified

Really happy with my new car , great service and good prices.

By Abbi P on 15 August 2018 | Purchase not verified

At first, the service provide was excellent. It wasn't until 2 weeks after the purchase that problems arose. Within 2 weeks of purchasing a car from Cattedown Trade Centre I have had to repair an alternator bracket which the garage charged £144. Since then, I have had to repair an engine coolant leak. I have had to replace both wingmirrors after they fell off on the A38 due to being stuck on with bluetack. I have just had a new alternator and belt fitted as they have broken, also. And, the car has an oil leak which is a suspected problem with the gasket. The garage inspecting the oil leak have informed me that the car has a second hand engine purchased from a scrap yard, identifiable by spray paint. I have reported these problems to the garage and they are unwilling to take responsibility and/ or help with the cost of repairs, so far costing in excess of £500. Terrible customer care and a serious lack of customer safety. Unfortunately, this matter has had to be taken further.